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When Yoshiko's hard work and ability landed a big contract for her company, she would not accept the credit, insisting it was pure luck. When she failed to get the contract in another situation, however, she said it was her fault for not trying hard enough. This example illustrates:
Self-actualization
Accomplishing the full extent of one’s skills and potential, viewed as a universal impulse or demand within each individual.
Impulse Control
The ability to resist or delay an impulse, desire, or temptation to act.
Assertiveness
The quality of being self-assured and confident without being aggressive, in a manner that respects the rights and beliefs of others.
Empathy
The capacity to comprehend and empathize with someone else's emotions.
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