Informally Defined Organizations Made Up of Unofficial Employee Working Relationships

question 42

Multiple Choice

Informally defined organizations made up of unofficial employee working relationships are often referred to as __________ organizations.

• A) strategic
• B) vertical
• C) shadow
• D) formal

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Definitions:

Continuous Improvement

An ongoing effort to improve products, services, or processes through incremental and breakthrough improvements.

Non-Value-Added Cost

Expenses that do not add to the value or functionality of a product or service from the perspective of the customer.

Value-Added Cost

The increase in the value of goods or services as a result of a particular activity or process.

Customer Perspective

An approach focusing on understanding and meeting the needs and expectations of customers to improve a company's performance.