The Board of Directors of Esten Inc

question 13

Multiple Choice

The board of directors of Esten Inc. is planning an incremental change within the company. In order to reduce employee resistance to the change, the management provides encouragement, training, channels for communicating problems and complaints, and ways of helping overcome performance pressures. Which of the following approaches has been used by Esten to deal with the resistance to change?

• A) Facilitation and support
• B) Participation and involvement
• C) Manipulation and cooptation
• D) Explicit and implicit coercion

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Definitions:

Relational Database Management System

A database management system that is based on the relational model, where data is stored in tables and the relationship between data is also maintained in tables.

OLTP

Online Transaction Processing (OLTP) refers to a class of systems that facilitate and manage transaction-oriented applications, typically for data entry and retrieval transaction processing.

Intellectual Capital

The intangible value of a business, covering its people (human capital), the value relating to its relationships (relational capital), and everything that is left when the employees go home (structural capital), which include the company's images, processes, data, patents, copyrights, and other intellectual property.

Knowledge

Information, understanding, or skills gained through experience or education; the theoretical or practical understanding of a subject.