Miriam, the Customer Service Manager in a Pharmaceutical Company, Is

question 70

Multiple Choice

Miriam, the customer service manager in a pharmaceutical company, is keen on ensuring customer satisfaction and loyalty. She sends follow-up mails to customers, gathers their responses to different products, and ensures that changes are made in the products accordingly. Which of the following types of control does this scenario illustrate?

• A) Concurrent control
• B) Market control
• C) Feedback control
• D) Clan control

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Definitions:

Peak Communications

Peak Communications describes moments of optimal interaction, where communication is exceptionally clear, meaningful, and effective.

Empathy

The ability to understand and share the feelings of another.

Apprehensive

Feeling anxious or fearful about a possible or probable situation or event.

Cliché Conversations

Dialogues that use overused expressions or ideas, resulting in unoriginal and predictable communication.