Joe, an HR Manager, Responds to Several Routine Calls That

question 64

Multiple Choice

Joe, an HR manager, responds to several routine calls that take up a considerable part of his working hours. He tasks his team of information technology experts to develop auto-response software that would reduce the number of times he has to be involved personally. In this scenario, Joe has made a __________ decision to implement a __________ decision.

• A) difficult; complex
• B) nonprogrammed; programmed
• C) programmed; nonprogrammed
• D) complex; difficult