The __________ View of Organizations Puts Customers at the Top

question 46

Short Answer

The __________ view of organizations puts customers at the top and being served by nonmanagerial workers who are supported by team leaders and higher-level managers.

---

Definitions:

Dominance/Submission

Patterns of behavior in social interactions where one individual asserts control or influence over another, which may be accepted or contested by the subordinate.

SYMLOG Subscale

Stands for Systematic Multiple Level Observation of Groups subscale, a methodological tool used to assess and categorize behaviors within group interactions.

Domineering

Exhibiting assertive, controlling, or dominant behavior, often at the expense of others.

Tough-Minded

Describing someone who is practically oriented and resolute, often showing a firmness or determination in dealing with difficult situations.