Sablan Inc

question 17

Essay

Sablan Inc. maintains a call center to take orders, answer questions, and handle complaints. The costs of the call center for a number of recent months are listed below: Management believes that the cost of the call center is a mixed cost that depends on the number of calls taken.
Required:
Estimate the variable cost per call and fixed cost per month using the least-squares regression method.

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Definitions:

Wellness Program

Initiatives or policies introduced by employers aimed at improving the health and well-being of employees, often including exercise, nutrition, and mental health activities.

Error Costs

The expenses associated with making incorrect decisions or judgments, including costs of correction and opportunity costs.

Uncertain Conditions

Situations where outcomes or future events are unknown or unpredictable.

Unsold Merchandise

Items that remain in stock and are not sold within a certain period, potentially leading to inventory excess or losses.