The Technique That Avoids Surprises and Proposes Countermeasures Is Called

question 6

Multiple Choice

The technique that avoids surprises and proposes countermeasures is called:

• A) process decision program chart
• B) affinity diagram
• C) tree diagram
• D) activity network diagram

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Definitions:

Proactive Customer Service

A customer service approach that anticipates and addresses customer needs and problems before they arise or escalate.

Uncivil Toward Coworkers

Behavior that shows a lack of respect or consideration for colleagues in the workplace, often manifesting as rude or discourteous actions.

Norm

A standard or guideline that regulates behavior in a group, society, or culture.

In-crowd

A group of people who are considered fashionable or popular within a particular context or community.