A Group of Japanese and North Americans Are in a Restaurant

question 25

Multiple Choice

A group of Japanese and North Americans are in a restaurant late at night.Some people ordered for themselves,and some people ordered for friends who had not yet arrived.Because the restaurant was about to close,it ran out of everything they ordered.Instead,they had to choose between the only two dishes that remained,both of which were deemed to be average dishes by everyone.Which of the following is the most likely to result from this scenario?

• A)Only the North Americans would end up liking the "average dish" they picked more than the "average dish" that they didn't pick.
• B)The Japanese would not care which one they picked.
• C)The Japanese would end up liking the "average dish" they picked more than the "average dish" that they didn't pick,even more so than the North Americans.
• D)The Japanese would end up liking the "average dish" they picked more than the "average dish" that they didn't pick when ordering for others,whereas North Americans would feel this way when making the choice for themselves.
• E)The North Americans would be more disappointed in the choice that they made,and would regret having made the choice.

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Definitions:

SPIN Approach

A sales technique that focuses on Situation, Problem, Implication, and Need-payoff to better understand and address customer needs.

FAB Presentation

A selling approach focusing on Features, Advantages, and Benefits of a product or service to persuade customers.

Referral

A recommendation from one person to another, directing someone towards a particular service, product, or professional.

Complimentary

Given free of charge, often as a courtesy or for promotional purposes.