An Investigation of the Effectiveness of a Training Program to Improve

question 61

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and post-training customer survey. To compare the differences they computed (post-training survey score - pre-training survey score) . Seven customers were randomly selected and completed both surveys. The results follow. For a 0.05 significance level, what is the decision regarding the hypothesis that the training was effective in improving customer relationships?

• A)Reject the null hypothesis and conclude that the training was effective.
• B)Reject the null hypothesis and conclude that the training was ineffective.
• C)Fail to reject the null hypothesis and conclude that mean survey scores are the same.
• D)Fail to reject the null hypothesis and conclude that the mean survey scores are not equal.

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Definitions:

External Exchange

External Exchange involves the trading or swapping of goods, services, or financial assets between entities across different economies or markets.

Supplies

Items used in the operation of a business that are not inventory and are typically consumed within a short period.

Common Stock

A form of corporate equity ownership, a type of security representing an ownership interest in a company.

Liability

A company's legal debts or obligations that arise during the course of business operations.