An Investigation of the Effectiveness of a Training Program to Improve

question 61

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and post-training customer survey. To compare the differences they computed (post-training survey score - pre-training survey score) . Seven customers were randomly selected and completed both surveys. The results follow. For a 0.05 significance level, what is the decision regarding the hypothesis that the training was effective in improving customer relationships?

• A)Reject the null hypothesis and conclude that the training was effective.
• B)Reject the null hypothesis and conclude that the training was ineffective.
• C)Fail to reject the null hypothesis and conclude that mean survey scores are the same.
• D)Fail to reject the null hypothesis and conclude that the mean survey scores are not equal.

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Definitions:

Social Phenomena

Events, behaviors, or patterns that occur within the realm of society and influence or are influenced by human behavior on a collective scale.

Anthony Giddens

A British sociologist known for his theory of structuration, which aims to understand the relationship between individual actions and societal structures.

Structures

The arrangement or organization of parts as dominant in a society, or in any particular context, defining its framework and function.

Figuration

A concept in sociology that refers to the dynamic patterns of interdependence among individuals or between individuals and society.