Refer to the Following Breakdown of Responses to a Survey

question 25

Multiple Choice

Refer to the following breakdown of responses to a survey of room service in a hotel. What percent of the responses indicated that customers were satisfied?

• A)40%
• B)33%
• C)50%
• D)100%

Recognize the impact of organizational culture on ethical behavior and diversity management.

Identify the characteristics of different types of organizational cultures (entrepreneurial, clan, bureaucratic, market).

Understand the relationship between organizational culture and organizational performance.

Analyze the process of organizational socialization and its impact on culture and employees.

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Definitions:

Response Characteristic

A specific reaction or behavior exhibited by an individual in response to a stimulus or situation.

Primacy Effect

The tendency to remember information at the beginning of a list better than the information that follows.

Halo Effect

A cognitive bias in which the perception of one positive characteristic of a person influences the overall perception of them as favorable.

Phi Phenomenon

An optical illusion of perceived motion created by the rapid succession of images or objects.