Refer to the Following Breakdown of Responses to a Survey

question 12

Short Answer

Refer to the following breakdown of responses to a survey of room cleanliness in a hotel. What percent of the responses indicated that customers were satisfied?

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Definitions:

Active Listening

The process of fully concentrating, understanding, responding, and remembering what is being said in a conversation.

Positive Group Roles

Tasks or functions performed by individuals that contribute to the overall success and productivity of the group.

Bad Listening Habits

Ineffective or detrimental practices that hinder effective communication, such as interrupting, multitasking, or making assumptions.

Stroking

in communication, refers to acts or words aimed at affirming another's identity, making them feel acknowledged or valued.