Refer to the Following Breakdown of Responses to a Survey

question 25

Multiple Choice

Refer to the following breakdown of responses to a survey of room service in a hotel. What percent of the responses indicated that customers were satisfied?

• A)40%
• B)33%
• C)50%
• D)100%

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Definitions:

Operations

Activities involved in the day-to-day running of a business for producing and delivering products or services.

Average Time

The mean time taken to complete a task or process, calculated by summing all the recorded times and dividing by the number of observations.

Arrival Rate

The frequency at which entities (e.g., customers, data packets) arrive at a specific point within a system or process.

Poisson Distribution

A distribution of probabilities indicating the likelihood of a certain number of occurrences within a specified time or space interval.