Tom Is Counseling an Employee Who Is Facing Corrective Discipline

question 68

Multiple Choice

Tom is counseling an employee who is facing corrective discipline for a serious error in judgment on the job.The employee is very upset.Tom is trying to understand how the employee feels and strives to tell the employee he knows that this is a tough time and that the employee is upset.Tom is using ________ to improve his communication with the employee.

• A)feedback
• B)empathy
• C)clear organization in his thoughts
• D)ambiguity

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Definitions:

Patient-Controlled Analgesia

A method of pain management that allows the patient to self-administer a pre-set dose of pain medication, usually via a pump.

Respiratory Status

An evaluation of the efficiency and effectiveness of breathing, including aspects such as rate, depth, and patterns of breath.

Raynaud's Disease

A condition characterized by the narrowing of small blood vessels in the extremities, leading to reduced blood flow, coldness, and color changes.

Sympathectomy

A surgical procedure that involves cutting or destroying sympathetic nerve pathways, often to treat excessive sweating or chronic pain.