Managers Have Discovered That a Quality Approach to Doing Business

question 90

Multiple Choice

Managers have discovered that a quality approach to doing business:

• A)is much more expensive than a nonquality focus,but worth it.
• B)can lower employee turnover,increase market share,and decrease costs.
• C)is easier to achieve than expected when TQM is implemented in an existing business.
• D)works in manufacturing but is not applicable to the purchasing process.

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Definitions:

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