Managers Have Discovered That a Quality Approach to Doing Business

question 90

Multiple Choice

Managers have discovered that a quality approach to doing business:

• A)is much more expensive than a nonquality focus,but worth it.
• B)can lower employee turnover,increase market share,and decrease costs.
• C)is easier to achieve than expected when TQM is implemented in an existing business.
• D)works in manufacturing but is not applicable to the purchasing process.

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Definitions:

Motion Studies

are analyses designed to improve work efficiency by breaking down tasks into their individual motions and reducing those that are unnecessary.

Scientific Management

A theory of management that analyzes and synthesizes workflows, improving economic efficiency, especially labor productivity.

Frederick Taylor

Known as the father of scientific management, he proposed optimizing work by scientifically studying workflow processes.

Teamwork

Collaboration and cooperative effort by a group of people to achieve a common goal, often emphasized as a key factor in organizational success.