Total Quality Management (TQM)

question 15

Multiple Choice

Total Quality Management (TQM) :

• A)defines world-class quality as 95% defect-free products and services.
• B)has been implemented by about 90% of all American manufacturers and is now moving into the service industry.
• C)relies on an army of quality inspectors to ensure that products and services meet quality targets.
• D)is a lifelong process of continuous improvement that focuses on doing the job right the first time.

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Definitions:

Social Psychology of Affect

The field that studies how emotions, mood, and affective states influence social behaviors, thoughts, and interactions among individuals.

Complex Emotions

These are nuanced emotions that arise from the combination of basic emotions and involve a more complex cognitive processing, reflecting the intricacies of human experiences.

Memory-Based Judgements

Decisions or evaluations made based on information or experiences stored in memory.

Impressions of People On-Line

The formation of opinions or judgments about people based on their online presence or behavior.