Which of the Following Is Correct

question 68

Multiple Choice

Which of the following is correct?

• A)Make it easy for customers to change the contents of their shopping carts.
• B)Give customers the option of calling to resolve problems they encounter during checkout.
• C)Make it easy for customers to pay for their online purchases.
• D)All of the above

Identify the role of third-party interventions in conflict resolution.

Recognize the influence of time pressure and audience presence on negotiation tactics.

Understand the importance of resources, rules, and interdependence in conflict escalation and resolution.

Understand the initiation and components of the conflict process.

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Definitions:

Social Needs

Fundamental human desires to belong to groups, including family, friends, and co-workers, and to be accepted by others.

Need For Achievement

A psychological drive or motivation to accomplish tasks, achieve excellence, and overcome obstacles.

Motives

Internal drives that prompt individuals to take action or behave in a certain way.

Internal Locus

An individual's belief that they can control their own destiny through their decisions and actions.