To Build an Effective Customer Service Program,it Is Important To

question 13

Multiple Choice

To build an effective customer service program,it is important to:

• A)offer low prices.
• B)train key employees to watch for and intervene when there are problems.
• C)swiftly discipline employees who mistreat customers.
• D)let managers wait on customers occasionally.

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Definitions:

Calvin Cycle

A set of chemical reactions that take place in chloroplasts during photosynthesis. The cycle is light-independent and is used to fix carbon into carbohydrates.

Extreme Halophiles

Certain types of archaea, and few types of bacteria and protists, that inhabit environments with very high salt concentrations.

Exotoxins

Toxic substances secreted by bacteria into their surrounding environment, often contributing to bacterial virulence and disease symptoms in hosts.

Immunogenetic

Pertaining to the genetic basis and hereditary aspects of the immune response within organisms.