________ Is the Process of Creating and Delivering Desired Goods

question 72

Multiple Choice

________ is the process of creating and delivering desired goods and services to customers and involves all of the activities associated with winning and retaining loyal customers.

• A)Retailing
• B)Selling
• C)Marketing
• D)None of the above

---

Definitions:

Deaf Ear Syndrome

The tendency to ignore complaints, requests, or pleas, often in a workplace or institutional setting.

Organizations

Groups of people structured in a systematic manner to meet a common goal or set of goals, such as corporations, non-profits, or governments.

Whistle-Blowing

Disclosure of illegitimate practices by a current or former organizational member to some person or organization that may be able to take action to correct these practices.

Traditionally

In a way that conforms to long-established norms, values, or customs.