The Difference Between Weak Customer Service and "World-Class" Customer Service

question 17

True/False

The difference between weak customer service and "world-class" customer service is attitude and attention to detail.

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Definitions:

Mutual Empathy

A shared understanding and reciprocal feeling of empathy among individuals, fostering a sense of connection and support.

Personal Control

An individual's ability to influence or manage their own behavior and environment.

Optimism

The inclination to maintain a hopeful and positive attitude towards the future, expecting good outcomes.

Power And Authority

Refers to the capacity to influence or control others' actions and the legitimate right to make decisions, respectively.