Giving Customers a Chance to Complain About a Problem Usually

question 67

True/False

Giving customers a chance to complain about a problem usually is fruitless;once a business makes a customer angry,he typically will not buy from that company again under any circumstances.

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Definitions:

Alfred Binet

A French psychologist best known for creating the first intelligence test, the Binet-Simon scale.

Intelligence Test

A method of assessing an individual's mental aptitudes and comparing them with others using numerical scores.

Exponential

A mathematical function or growth pattern describing a quantity that increases at a rate proportional to its current value.

Sternberg

Refers to Robert Sternberg, a psychologist known for his theory on intelligence and creativity, including the triarchic theory of intelligence.