Technology Has Little Impact on the Quality of Customer Service

question 124

True/False

Technology has little impact on the quality of customer service a small company offers.

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Definitions:

Language

A system of symbols, signs, sounds, and rules used by humans to communicate thoughts, emotions, and information to others.

Lorenz

Refers to Konrad Lorenz, an Austrian zoologist, ethologist, and ornithologist known for his foundational work in ethology, the study of animal behavior.

Intraspecific Aggression

Aggressive behavior directed towards members of the same species, which can occur for reasons such as competition for resources or mating.

Emotional Intelligence

The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.