Examlex
The first step in creating a knowledge management program is to take an inventory of the special knowledge a company possesses that gives it a competitive advantage.
Indirect Benefits
Advantages or improvements that are not directly observable or immediate but occur as a consequence of an action.
Direct Benefits
Immediate or tangible advantages that a person or organization can easily measure or identify.
Persuasive
Having the ability to convince others to agree with a viewpoint, idea, or course of action through argument or appeal.
Complaint Message
A form of communication used to express dissatisfaction or a problem to an individual or organization.
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