What Managers and Owners Say Is More Important in Determining

question 21

True/False

What managers and owners say is more important in determining employee ethical behavior than what they do.

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Definitions:

Effectiveness-oriented Metric

A measure used to evaluate how well a process or activity reaches its intended outcome or goal.

Customer Satisfaction

The measure of how products or services supplied by a company meet or surpass customer expectations.

Operating Cost

Expenses associated with the day-to-day operations of a business, including salaries, utilities, and rent.

Purchase Order

A formal document issued by a buyer to a seller, detailing the products, quantities, and agreed prices for products or services.