Gina,a USCitizen,works Only in Bermuda

question 68

Multiple Choice

Gina,a U.S.citizen,works only in Bermuda.The value of Gina's production is included in

• A)U.S.GDP and Bermudan GDP.
• B)U.S.GDP and Bermudan GNP.
• C)U.S.GNP and Bermudan GDP.
• D)U.S.GNP and Bermudan GNP.

Recognize the importance of maintaining a positive relationship with the recipient despite delivering bad news.

Know the guidelines for making a clear statement of bad news when organizing a negative message using the indirect method.

Understand how to effectively close a negative message to build goodwill.

Discern when and how to offer alternative solutions or future possibilities when refusing requests or claims.

---

Definitions:

Percentile

A measure used in statistics to indicate the value below which a given percentage of observations in a group of observations falls.

Measures of Dispersion

Statistical indicators that describe the spread or variability of a data set.

Mode

The value that appears most frequently in a given set of data.

Range

The difference between the highest and lowest values in a dataset, providing a measure of data dispersion.