Examlex
When unions raise wages in one part of the economy, the supply of labor increases in other parts of the economy, which reduces wages in industries that are not unionized.
Delivery Gap
The difference between the service quality a company promises to deliver and the actual service quality delivered to customers.
Customer
An individual or entity that purchases goods or services from a business.
Steak Tartare
A dish consisting of finely chopped or ground raw beef, often served with onions, capers, seasonings, and an egg yolk.
Service Dimensions
The various aspects of a service that affect the customer's perception and satisfaction, including reliability, responsiveness, assurance, empathy, and tangibles.
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