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Airline A and Airline B are the two largest airlines in the country. The chief executive officer of Airline A calls the chief executive officer of Airline B and says, "Why don't we both raise prices 25% across the board next week?" This is an example of:
Social Media
Digital platforms and technologies that enable users to create, share content, and engage in social networking.
Customer-Support Resources
Refers to the tools, technology, and information available to help service teams manage, deliver, and optimize support for their customers.
Online Reputations
The perception of an individual or entity's character and credibility based on information available on the internet.
Customer Service
Customer Service is the assistance and advice provided by a company to those people who buy or use its products or services.
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