A Waitress Brings Cold Food to a Customer, Who Complains

question 68

Multiple Choice

A waitress brings cold food to a customer, who complains.Which of these is most likely to be the cause of the problem and not a symptom of this problem?

• A)The angry customer
• B)An irritable waitress
• C)The cold food itself
• D)The inability of the kitchen staff to keep up with many orders at once

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Definitions:

Follower

An individual who supports and is guided by another person or by a group or organization.

Implicit Followership Prototype

A subconscious set of expectations about the behaviors and characteristics that define an ideal follower within a group or organizational context.

Incompetence

The lack of necessary skills, knowledge, or ability to perform a task or job effectively, often leading to substandard outcomes or failure.

Insubordination

The act of willfully disobeying or disrespecting higher authority.