A Good Performance Measurement System Should Evaluate

question 60

Multiple Choice

A good performance measurement system should evaluate:

• A)Profitability only
• B)Customer satisfaction only
• C)Those aspects of a unit's performance that are subject to its control
• D)Those aspects of a unit's performance whether controllable or not

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Definitions:

Administering Expense

Administering expense refers to the costs involved in managing and executing certain tasks or operations, often within an organization.

Structured Interview

An interview format in which the clinician asks prepared questions.

Immediate Feedback

The process of providing quick and direct responses to a recipient's actions or statements, facilitating rapid learning or adjustment.

Placebo Treatment

A treatment or procedure that is given as a control in clinical trials, having no therapeutic effect and used to assess the effectiveness of another substance or treatment.