A Good Performance Measurement System Should Evaluate

question 60

Multiple Choice

A good performance measurement system should evaluate:

• A)Profitability only
• B)Customer satisfaction only
• C)Those aspects of a unit's performance that are subject to its control
• D)Those aspects of a unit's performance whether controllable or not

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Definitions:

Emotional Withdrawal

The process of distancing oneself emotionally from others or from a situation, often as a coping mechanism for stress or discomfort.

Organizational Culture

The shared values, beliefs, and norms that influence the way individuals within an organization interact with each other and with stakeholders.

Political Behavior

Actions taken within an organization to acquire, develop, and use power and other resources to obtain one's preferred outcomes in a situation where there is uncertainty or disagreement.

Political Performance

Refers to the strategies and behaviors employees or leaders use to gain power, influence decisions, and achieve objectives within an organization.