Which of the Following Is Not a Component of the Balanced

question 2

Multiple Choice

Which of the following is not a component of the balanced scorecard?

• A)Customer knowledge
• B)Internal business processes
• C)Transaction processing
• D)Financial performance

---

Definitions:

Microstructures

The patterns of relatively intimate social relations formed during face-to-face interaction. Families, friendship circles, and work associations are all examples of microstructures.

Protestant Ethic

Protestant Ethic is a concept in sociology that correlates Protestantism with the rise of capitalism, emphasizing hard work, frugality, and diligence as a means to success.

Spirit of Capitalism

The set of ethical and cultural values that encourage hard work, thrift, and efficiency in one's occupational calling.

Max Weber

A foundational figure in sociology known for his work on the processes of rationalization, the Protestant Ethic, and the concept of the ideal type in social science research.