_____ Is a Collection of Concepts, Techniques, and Processes for the Proper

question 36

Essay

_____ is a collection of concepts, techniques, and processes for the proper identification, definition, and management of data elements within an organization.

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Definitions:

Service Quality

The evaluation of how well a delivered service meets or exceeds customers' expectations and needs.

Performance Gap

The difference between the actual performance of an organization and its potential or desired performance.

Standards Gap

The difference between existing standards and the newly established benchmarks that need to be met, often leading to a period of adjustment for organizations.

Knowledge Gap

The difference in understanding, information, or knowledge between individuals, groups, or data sets.