What If the GM Satisfaction Rate Is Raised Further to 90

question 54

Essay

What if the GM satisfaction rate is raised further to 90%. What would the customer NPV be in that case?

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Definitions:

Motivated

Refers to being driven or encouraged to act or accomplish something due to either internal desires or external rewards.

Achieve

To successfully reach a desired or intended goal, often as a result of effort or skill.

Teams Competency

The combined skills, knowledge, and abilities of a team that enable it to perform effectively and achieve its goals.

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