A Nurse Receives a Phone Call from a Receptionist in Another

question 213

Multiple Choice

A nurse receives a phone call from a receptionist in another organization who requests a faxed copy of recent laboratory results for a patient.Which response by the nurse receiving this call is most appropriate?

• A)Confirm the name and title of the person requesting the information and document the transmission of the information in the patient's record.
• B)Inform the receptionist that this is an inappropriate request, and according to privacy guidelines the information can be sent only if the patient requests it directly.
• C)Refuse to fax the information and notify the Department of Health and Human Services of this violation of patient privacy.
• D)Request a release-of-information form signed by the patient before transmitting any information about this patient.

---

Definitions:

Otoscope

A medical instrument designed for examining the ear canal and eardrum.

Stethoscope

An instrument used in auscultation to convey to the ear the sounds produced by the body.

Spirometer

A device used to measure the amount of air inhaled and exhaled from the lungs, commonly used in pulmonary function tests.

Tuning Fork

A metal instrument that, when struck, produces a sound of a specific pitch, used in medical exams to assess hearing and vibration sensation.