Considering Your Knowledge of Coding a Message for Optimum Two-Way

question 18

Multiple Choice

Considering your knowledge of coding a message for optimum two-way communication,which of the following is an example of an appropriately coded message from a dental hygiene student to an elderly retired army colonel with arthritis and glaucoma?

• A) Text messaging this patient to remind him of his appointment
• B) Asking the patient to fill out his medical history update on a laptop computer
• C) Using respectful,formal language with a lot of face-to-face time and allotment for questions
• D) A and B only

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Definitions:

Mental Age

An assessment measure that reflects the mental ability of an individual expressed in the age at which normal individuals reach an equivalent level of performance.

Chronological Age

The actual age of an individual measured in years from the date of birth.

Intelligence Quotient

A measure of a person's intellectual abilities in relation to the average performance of others in their age group.

Deviation Scores

Statistical measures that indicate the difference between an observed value and the mean of a dataset, showing how far from the "normal" a particular value lies.