Whether or Not You Should Apologize When Delivering Bad News

question 16

Multiple Choice

Whether or not you should apologize when delivering bad news about transactions depends mainly on

• A)how much the customer has purchased from your company in the past.
• B)the medium you are using for the message.
• C)how long it has been since the problem occurred.
• D)the nature of the relationship with the customer.
• E)if you didn't meet agreed upon expectations.

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Definitions:

Pancultural

Pertaining to features or elements that are common across all cultures.

Automatism

Involuntary or unconscious actions or behaviors without conscious control or intention.

Sleepwalking

A sleep disorder characterized by walking or performing other complex behaviors while still largely asleep.

Carbon Monoxide Poisoning

occurs when carbon monoxide gas is inhaled, preventing the blood from carrying oxygen to cells, tissues, and organs.