To Avoid Being Accused of Defamation,you Should

question 91

Multiple Choice

To avoid being accused of defamation,you should

• A)refuse to communicate with unhappy clients.
• B)make it clear to disgruntled customers that you refuse to be intimidated.
• C)avoid any kind of behavior that could be considered abusive.
• D)frequently refer to company policy.
• E)frequently use hedge words such as "company policy" and "appears".

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Definitions:

Profit Center

A separate business unit or department within a company that is responsible for generating its own revenue and profit.

Cost Center

A department within a company that does not directly add to profit but still incurs costs, such as the customer service department.

Managerial Responsibility

The accountability of managers to make decisions and oversee a company's operations to meet its goals.

Cost Controllability

The ability of a manager or business to influence or manage the costs associated with business operations.