In Refusing a Customer's Request for an Adjustment,you Become Concerned

question 70

Multiple Choice

In refusing a customer's request for an adjustment,you become concerned about possible defamation charges.What should you do?

• A)Stress why the customer is at fault.
• B)Suggest that the customer do business elsewhere.
• C)Consult your company's legal advisors.
• D)Speak your mind bluntly.
• E)Make the refusal verbally instead of in writing.

---

Definitions:

Division of Labor

The separation of the work required to produce a product into a number of different tasks that are performed by different workers; specialization of workers.

Command Systems

Economic systems where production, investment, prices, and incomes are determined centrally by a government.

Pure Capitalism

An economic system characterized by private ownership of the means of production, minimal government intervention, and the free market determining prices and distribution of goods.

Communism

A political and economic ideology advocating for a classless society in which the means of production are owned collectively.