When You Deliver Negative Messages,you

question 62

Multiple Choice

When you deliver negative messages,you

• A)should always begin with a buffer.
• B)should not include reasons for the decision or information.
• C)should use language that conveys respect.
• D)can expect your audience to be offended.
• E)should not worry about tone.

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Definitions:

Positive Moods

Emotional states that are characterized by feelings of happiness, positivity, and well-being.

Social Clock

A cultural timeline that prescribes the age by which individuals are expected to achieve certain life milestones, such as marriage, parenthood, and retirement.

Grief

An intense emotional suffering caused by loss, especially of a loved one, characterized by feelings of sadness, longing, and despair.

Divorce Rate

A statistical measure representing the number of divorces occurring among a population within a given time period.