When It Comes to Apologizing for Corporate Mistakes,judges,juries,and Plaintiffs Tend

question 27

Multiple Choice

When it comes to apologizing for corporate mistakes,judges,juries,and plaintiffs tend to

• A)react negatively when companies apologize.
• B)dismiss such apologies as insincere.
• C)be more forgiving of companies that apologize.
• D)understand that companies should never admit guilt.
• E)expect non-profit organizations to admit guilt,but not for-profit companies.

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Definitions:

Primary Sender

The initial originator or source of a message or piece of communication.

Well-informed Sense

Having or showing a deep understanding and awareness of a topic or situation, based on accurate and comprehensive information.

Draft Message

An initial version of a message that is not yet finalized and might undergo changes before being sent or published.

Formal Network

A structured system of communication channels established within an organization to facilitate the flow of information.