When You're Closing a Message About an Error That Your

question 48

Multiple Choice

When you're closing a message about an error that your company made,explaining the steps being taken to avoid similar mistakes in the future

• A)is a bad idea,since it distracts attention from the main idea.
• B)is helpful,even when those steps are not likely to make a difference.
• C)should always be avoided since it acknowledges guilt.
• D)can underscore the sincerity of an apology.
• E)will usually result in skepticism among your peers.

---

Definitions:

Perception

The process of organizing and interpreting sensory information, enabling us to recognize meaningful objects and events.

Two-dimensional Image

A visual representation on a flat surface, having only height and width, without depth.

Three Dimensions

Pertaining to or having length, width, and depth, which are the physical properties that define the space an object occupies.

Psychophysics

A branch of psychology that deals with the relationships between physical stimuli and the sensations and perceptions they produce.