In Refusing a Customer's Request for an Adjustment,you Become Concerned

question 70

Multiple Choice

In refusing a customer's request for an adjustment,you become concerned about possible defamation charges.What should you do?

• A)Stress why the customer is at fault.
• B)Suggest that the customer do business elsewhere.
• C)Consult your company's legal advisors.
• D)Speak your mind bluntly.
• E)Make the refusal verbally instead of in writing.

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Definitions:

Anhedonia

A condition characterized by a diminished ability to experience pleasure or interest in activities that typically bring joy, often associated with depression and other mood disorders.

Serotonin

is a neurotransmitter that plays a key role in mood regulation, appetite, and sleep.

Norepinephrine

A neurotransmitter and hormone involved in the body's fight or flight response, affecting mood and arousal.

Neurotransmitters

Chemical substances in the nervous system that transmit signals between neurons or from neurons to muscles, influencing many aspects of both physical and psychological function.