In Corresponding with Customers,making Statements Such As,"Thank You for Purchasing

question 62

Multiple Choice

In corresponding with customers,making statements such as,"Thank you for purchasing the most durable notebook computer you can buy" is

• A)to be avoided in routine positive messages.
• B)a good way to build customer relationships.
• C)an important part of all negative responses to claim letters.
• D)insulting and self-serving,unless you include a check or a free product.
• E)most effective in an indirect message.

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Definitions:

Informants

Individuals who provide useful information for research or investigation, often from within the context being studied.

Respondents

Individuals who participate in a survey or study by providing data or answering questions, crucial for gathering empirical evidence.

Researcher

An individual who conducts systematic investigation into a study area to establish facts or reach new conclusions.

Informants

Individuals who provide useful information or insights for research, often based on their personal experiences or knowledge about a particular community or topic.