When You're Responding to a Complaint from a Customer

question 57

Multiple Choice

When you're responding to a complaint from a customer,

• A)deflect the blame up the supply chain.
• B)maintain a professional demeanor.
• C)counter the complaint with logical arguments.
• D)imply that the customer is at fault.
• E)promise the issue will not happen again.

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Definitions:

Solution

A uniform mixture of two or more substances where one substance is dissolved in another.

Solution

A homogeneous mixture of two or more substances where the solute is dissolved in the solvent.

Neutral Solution

A solution that has a pH of 7, indicating no acidic or alkaline qualities.

Leavening

Leavening refers to the process of causing dough or batter to rise by producing gas bubbles, typically through yeast fermentation, chemical leaveners, or mechanical means.