When Answering Requests and a Potential Sale Is Involved,one Important

question 18

Multiple Choice

When answering requests and a potential sale is involved,one important goal is to

• A)leave your audience with a good impression of you and your firm.
• B)provide negative information about any possible competitors.
• C)use hard sell techniques to pressure the reader into making the purchase.
• D)answer only those questions that present your product or firm in a positive light.
• E)encourage an immediate sale by offering an incentive for an immediate purchase.