Select the Sentence with the Best "You" Attitude

question 47

Multiple Choice

Select the sentence with the best "you" attitude.

• A)Because your report was poorly written,we cannot accept it.
• B)Your report failed to meet company requirements.
• C)When we receive a report that is professional,we can act on your recommendations.
• D)Once your application is complete,you should receive a response within two weeks.
• E)You need to resubmit your report based on your lack of data.

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Definitions:

Negative Words

Terms or phrases expressing refusal, denial, or a pessimistic viewpoint, often used cautiously in communication to avoid offense.

Adjustment Message

Communication that aims to resolve an issue or dispute, often related to customer service inquiries or complaints.

Apology Statement

A formal expression of regret or remorse for an action, typically issued to acknowledge a mistake and seek forgiveness.

Direct Request

A communication approach where the speaker explicitly states their need or desire without ambiguity.