When Receiving Business-Related Phone Calls

question 9

Multiple Choice

When receiving business-related phone calls,

• A)you should use frequent verbal responses (such as,"I see")to show that you are listening.
• B)it is impolite to say things such as,"I understand" while the other person is speaking.
• C)it is perfectly acceptable to put the caller on hold without explanation.
• D)your primary goal should be to get off the phone (and back to work)as quickly as possible.
• E)it is perfectly acceptable to take the call during a meeting.

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Definitions:

Tangible

Something that can be perceived by touch; having physical form or substance.

Intangible

Something that cannot be touched or physically measured, often relating to non-physical assets or values.

Inventory Carrying Costs

Expenses related to holding or storing inventory, including warehousing, insurance, depreciation, and opportunity costs.

Straight Salary

Straight salary refers to a fixed amount of pay given to employees irrespective of the number of hours worked or the quantity of work done, typically provided on a regular basis like weekly or monthly.