Whereas Traditional Business Communication Tends to Emphasize ________,Business Communication 2

question 78

Multiple Choice

Whereas traditional Business Communication tends to emphasize ________,Business Communication 2.0 focuses more on ________.

• A)discussion; lecture
• B)collaboration; isolation
• C)control; influence
• D)permission; intrusion
• E)personal computing; social media

Identify and utilize various formats (direct and indirect) for communicating bad news.

Recognize the importance and components of an effective apology in a professional setting.

Demonstrate the ability to craft effective buffers in preparing the reader for bad news.

Describe techniques for minimizing the impact of bad news and maintaining professional relationships.

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Definitions:

Interest Rate Cap

A limit on the maximum interest rate increase that can be charged on a variable-rate loan or mortgage.

Treasury Bonds

Treasury Bonds are long-term government debt securities issued by the U.S. Treasury, with maturity periods typically ranging from 20 to 30 years.

Futures Contracts

Agreements, enforceable by law, to acquire or dispose of certain commodities or financial assets at a price agreed upon now, to be transacted at a later date.

Hedge Cost Risk

Hedge cost risk refers to the potential variability in the expense of hedging strategies, which are used to mitigate financial risks associated with currency, interest rates, or commodities.