Describe the Objectives of the Sales and Customer Service Process

question 2

Essay

Describe the objectives of the sales and customer service process.

Identify specific managerial skills needed for supervisory roles.

Recognize the importance of effective communication in management.

Distinguish between different managerial functions such as planning, organizing, leading, and controlling.

Analyze the role of diversity and discrimination in the workplace and management's responsibility.

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Definitions:

Outstanding Checks

Checks that have been issued and recorded in the payer's financial statements but have not yet been cashed or cleared by the bank.

Bank Reconciliation

The method of aligning the figures in a company's financial records for a cash account with the relevant data on a bank statement.

Bank Service Charge

Fees charged by banks for various services provided to customers, such as account maintenance or transaction processing.

Deposits In Transit

Funds that have been deposited by a company but not yet recorded by the bank, resulting in a timing difference in the account balance.